Operation Christmas Child Frequently Asked Questions

Frequently Asked Questions

About Operation Christmas Child

Overview

What is Operation Christmas Child?

Operation Christmas Child is a project of Samaritan’s Purse, an international relief organization. Our mission is to provide local partners around the world with shoeboxes filled with small toys, hygiene items, and school supplies as a means of reaching out to children in their own communities with the Good News of Jesus Christ. We ship these simple gifts outside the United States to children affected by war, poverty, natural disaster, famine, and disease; and to children living on Native American reservations in the U.S.

Can I find out where is my shoebox sent?

Yes! You can Follow Your Box and discover the destination of your shoebox by making the $9 shipping donation online. Just print and attach your unique shipping label to your shoebox gift.

Who started Operation Christmas Child?

The program was started in the United Kingdom in 1990 by Dave and Jill Cooke. Three years after this beginning, the Wales-based shoebox gift project merged in a partnership with Samaritan’s Purse, allowing us to share 20 years of expertise in relief and aid work with the project, and expand the reach of the shoebox gifts to more than 28,000 children that year. Since 1993, Operation Christmas Child has delivered gift-filled shoeboxes to over 146 million children in more than 100 countries.

Why shoebox gifts?

Shoebox gifts are a way to demonstrate God’s love in a tangible way to needy children around the world, and together with the local church worldwide, to share the Good News of Jesus Christ.

What happens after my shoebox gift is delivered?

Our local ministry partners distribute your shoeboxes to children in their communities. After receiving shoebox gifts, many boys and girls are invited to enroll in The Greatest Journey, our 12-lesson discipleship program. Through the program, our local ministry partners are able to establish long-term, caring relationships with children and families by sharing the love of Jesus Christ. Click here to learn more about the eternal impact of a shoebox.

Are gifts delivered by Christmas?

The shoebox gifts are shipped out from our processing centers by the middle of December, and depending on the distance they must travel, some are delivered by Christmas—primarily those in Central/South America and Eastern Europe. Most of the gifts are sent via ship. Although the collection of Operation Christmas Child gifts is during the Thanksgiving/Christmas season, the delivery of some gifts is sometimes delayed due to international shipping. They may not clear customs in receiving countries until spring. In addition, many countries that receive the gifts must transport the gifts to rural areas using very poor roads. Distributions typically occur from late December through spring each year, extending the joy of Christmas to children that receive them!

Can I sponsor the child who received my shoebox gift?

Operation Christmas Child is unable to facilitate this; however, if you are contacted by your recipient child, you may be able to build a relationship with them. Samaritan’s Purse does have a gift catalog with several items supporting young children, such as a donation for a week’s supply of food for a hungry baby. You can also give a scholarship to a child to participate in The Greatest Journey discipleship program. It takes $6 to provide a child the opportunity to participate and receive discipleship materials including a certificate and New Testament in their language. Donors can fund one child, equip a church, or sponsor a country.

Is this project forcing religion on the child who gets a gift?

Samaritan’s Purse and Operation Christmas Child seek to demonstrate God’s love in a tangible way through each shoebox gift. One of our core values is to never be manipulative. We work in and through local volunteers in each country that understand their context and are respectful to the people they serve. At the same time, we do seek to share the Gospel wherever we go, which can be challenging at times. In some regions, we are not permitted to distribute literature, but we are still grateful for the opportunity to bless the children with gift boxes carefully prepared by people who love children. Boys and girls do not have to do or say anything to receive their gifts.

Packing Your Shoebox

Packing, Labeling, and Delivery

How do I pack my shoebox gift?

Everything you need to learn how to pack a shoebox gift can be found here. That includes what kind of box to use, what items can be included, how to learn the destination of your shoebox gift, and much more!

Where can I get a box to fill?

You can use any shoebox, cardboard or plastic. Operation Christmas Child also has red-and-green boxes that are also available to order now for a suggested donation.

What items are allowed in my shoebox gift?

You can find a list of suggested items and items not to include here.

Where do I get basic shoebox labels?

You can download basic boy and girl shoebox labels here. Or you can download trackable shipping labels through Follow Your Box by making your $9 donation online so you can learn the destination of your shoebox gift.

What is the $9 suggested donation per box?

The $9 per gift is a suggested donation. This donation is critical for Operation Christmas Child to collect, process, and ship shoebox gifts to more than 100 countries. It also provides ministry materials such as The Greatest Gift Gospel Booklet and The Ministry Partner Guide. We encourage those who are unable to include the $9 per box to consider asking a group in their church or a family member to sponsor this part of the shoebox gift. Learn more →

When is the deadline for sending my shoebox gift to you?

Thousands of drop-off locations are open across the country during National Collection Week, the third week in November every year. This year, National Collection Week will be November 13–20 but year-round you may send completed boxes to our headquarters:

    Operation Christmas Child
    Samaritan’s Purse
    P.O. Box 3000
    801 Bamboo Road
    Boone, NC 28607

Do you redistribute items in the boxes if they are too full?

We understand and respect that you carefully choose the items you include in your shoebox gifts. Volunteers at our processing centers are trained to remove only items on the “do not include” list found on our website. When these items are removed, they are donated to local charities and still put to good use.

Where do the shoebox gifts go?

Countries vary from year to year. If you make your shipping donation online through Follow Your Box, you can discover the destination of your shoebox.

Can I select where my shoebox gift is sent?

Our goal is to collect and distribute millions of shoebox gifts in over 100 countries this year. Because of the tremendous growth of Operation Christmas Child, the logistics involved in collecting, processing, and distributing this many boxes prevent us from designating specific boxes for certain countries or climates according to the contents. We can assure you, however, that whoever receives your box will need and appreciate your gift.

Can This Go in My Shoebox?

Are playing cards allowed?

Yes! Playing cards can be included in your shoebox gifts.

How about little toys like spiders, bugs, snakes, etc.?

All of those items are allowed.

Can we include batteries?

Yes. However, if the batteries are loose, both ends must be covered with tape.

Can videos, CDs, and DVDs be included?

Yes, all of these may be included in your shoebox gifts. However, keep in mind that the children may not have a DVD player or CD player available.

Can we include paint sets or glue bottles?

No, both of these items are liquids and can’t be included in your shoebox gifts. However, dry paint sets (such as watercolors) or glue sticks are OK to pack!

Can we include a toolkit with nails, screws, screwdrivers, and hammers?

Yes! The only tools that can’t be included are saws or pocketknives.

Are scissors OK?

Yes! Scissors are OK to include in your shoebox gifts.

Can items with camouflage be included?

If the child can wear or use the items without looking like a soldier, they are OK to include in your shoebox gift. Pink or colored camouflage is safe as are pencils, wallets, or socks.

Are squirt guns allowed?

Squirt guns can be included as long as they do not look like real guns. Brightly colored squirt guns are great to pack in your shoebox gift.

Can glow sticks go in a shoebox gift?

Yes, glow sticks are OK to pack in your gift. If the tube breaks, the liquid does not spill out and can’t damage other items.

Can we include wet wipes?

Yes, wet wipes do not have enough liquid to spill out into the shoebox so they are OK to include in your gift.

Can rubber balls be included if they have liquid glitter inside?

No, these would be considered inappropriate because of the liquid.

What type of candy is allowed in shoebox gifts?

No type of candy is allowed in shoebox gifts, due to increasing customs regulations. Please email us at occinfo@samaritan.org if you have any questions.

Is lip gloss OK to pack in a shoebox gift?

Lip gloss is a liquid and can’t be included. However, lip balm or lipstick can go!

Can I include toothpaste in my shoebox?

Toothpaste is not allowed in shoebox gifts, due to increasing customs regulations. Please email us at occinfo@samaritan.org if you have any questions.

Is play dough OK to pack in a shoebox gift?

Yes, play dough can be included in your shoebox gift. However, some children might think it is edible.

Can compact mirrors go in a shoebox gift?

Yes. Compact mirrors can be included because if the glass shatters, it will be contained.

Are matches allowed?

Matches are not allowed in shoebox gifts due to shipping regulations.

Follow Your Box

What is Follow Your Box?

By making a simple donation for shipping and other program costs through Follow Your Box, those who pack shoeboxes for Operation Christmas Child can discover the country destinations of their gifts. Samaritan’s Purse will email a special label, which, when attached to each shoebox packed, tracks the country destinations through our Follow Your Box look-up tool.

How do I follow my box?

After you complete a $9 shipping donation online through Follow Your Box, your tracking label will be displayed on the payment confirmation page and delivered to you via email. Print the label as many times as you need to affix each shoebox you pack with a tracking label. Mark boy or girl and the age-group range on each label according to the shoebox’s contents and attach the label to the shoebox gift. The label is connected to your email address through a tracking number, so it’s important to include the label on each of the shoeboxes so that each one can be tracked. The barcode enables us to scan shoeboxes during processing and record their shipping status and country destination in our Follow Your Box look-up tool. There, look up the information for your shoeboxes according to your tracking number or the email address you used to donate to Follow Your Box.

Do I need to include $9 in each shoebox in addition to attaching a Follow Your Box tracking label?

No, the tracking label indicates that the $9 shipping donation per shoebox already has been donated online through Follow Your Box.

Getting Your Follow Your Box Labels

How will I receive my label?

After completing your donation through Follow Your Box, your tracking label will be displayed on the payment confirmation screen and delivered to you via email from Samaritan’s Purse (updates@e.samaritan.org).

How do I print my labels?

After completing your donation, we will send you an email containing your labels. Click the link in your email to view the printable version of your label, right click, and select “Print.” You can also go to File/Print in your browser navigation bar, or hold down the Ctrl and P buttons on your keyboard. From the attachment in your email, click to view the web browser printable link, or save the labels to your computer.

I didn’t receive two different labels (one for a boy gift and one for a girl gift). Has the label changed?

Yes, we are now providing one tracking label for you to mark either boy or girl for each shoebox and the age-group range to coincide with each shoebox’s contents. You can still print or copy the label as many times as needed.

How many labels should I print?

You can print or copy the label as many times as needed so that each shoebox you pack has a tracking label. After you have made a shipping donation through Follow Your Box, you can right click on the payment confirmation screen label to print it or open the email attachment we send you to print the label. You can reopen your email attachment at a later time if you need to print more labels or refer to your tracking number. You also can save the label attachment to your computer for future reference.

What do I do with my Follow Your Box tracking label once I print it?

Be sure you have printed or copied enough Follow Your Box tracking labels so that you can tape one label on each shoebox. Don’t forget to mark boy or girl contents for each box, along with the age range. The best place to tape the barcode label is off center on the lid of the shoebox. Avoid placing the label in the center of the shoebox lid because that is where the shoebox will be taped shut at a processing center. Place the label to one side of the lid so that the label will be visible to the processing center volunteers who will scan the barcode. Make sure the label edges are securely attached to lessen the likelihood of the label getting torn off or its barcode ripped during transit.

Why haven’t I received an email containing my barcoded label?

Samaritan’s Purse sends a Follow Your Box tracking label to the email address entered when making a shipping donation online through Follow Your Box. Refresh the inbox of the email address you used to complete the Follow Your Box donation and search for an email from updates@e.samaritan.org. Be sure to check your spam folder or junk mail inbox for the email. You may need to add Samaritan’s Purse info@samaritan.org and updates@e.samaritan.org to your safe senders list. If you did not receive your Follow Your Box label, email info@samaritan.org or call 1-800-353-5949 and a representative will help you obtain a Follow Your Box label.

I paid for multiple shoeboxes. Why did I only receive one Follow Your Box tracking label?

You will receive one tracking label when you donate through Follow Your Box. Print or copy that label as many times as needed to attach one label per shoebox and label each box’s contents. Placing a label on each box will enable us to track each shoebox you pack. Your specific tracking number on the label is connected to the email address you used to Follow Your Box, so you can use the same label for all of your shoeboxes.

Why do my labels have the same tracking number? Shouldn’t they be different?

Your tracking number can be the same on each of your shoeboxes because the label is associated with the email address you provided when you made your Follow Your Box donation. Each shoebox with a barcode is scanned at a processing center along with its individual shipping carton label, which enables us to provide you with country destinations for multiple shoebox gifts.

Tracking Your Shoebox Gifts

Where can I enter in my label number online to track my shoebox gifts?

Visit our Follow Your Box look-up tool. Enter the number on your Follow Your Box label or the email address you used to Follow Your Box. Shoebox information will display in the look-up tool once shoeboxes have been processed. This typically occurs at processing centers between mid-November and mid-December. Then, it will either report that your boxes are awaiting overseas shipment or it will list the country destinations where they are being shipped.

Once I drop off shoeboxes, will I be able to track their progress?

You will be able to track your shoeboxes at two stages: 1) after they have been processed and are awaiting overseas shipment and 2) after they have been shipped to a country destination. Most shoeboxes are processed in the weeks following National Collection Week, the third week of November, through mid-December every year. After processing has been completed, it will be noted in the Follow Your Box look-up tool that your shoeboxes are awaiting shipment. The look-up tool also will note when the shoeboxes have been shipped to country destinations. This could happen in quick succession or a shipment could be delayed because of customs procedures. You must log in to the tool to see the updates.

Will I receive an email notification for each shoebox I packed?

No, Samaritan’s Purse will send you one email with a tracking label and a link to our Follow Your Box look-up tool. Using its search field, you can enter either your label number or the email address you used to Follow Your Box. The tool will generate a list of countries your shoeboxes were shipped to, rather than the country where each shoebox was shipped.

Why haven’t I received an email telling me where my shoeboxes went?

If you made your shipping donation online through Follow Your Box, you will receive an email from Samaritan’s Purse with a link to our Follow Your Box look-up tool. From there, you will be able to track the shipping status and country destinations of your shoebox gifts. You may need to add Samaritan’s Purse, info@samaritan.org and updates@e.samaritan.org, to your safe senders list. If your tracking label is ripped or separated from the shoebox while it is being transported, it may prevent us from tracking your gift.

I donated to Operation Christmas Child online. Why didn’t I receive a tracking label?

Follow Your Box tracking labels are only provided when you donate specifically through Follow Your Box, not through any other Donate Online section of samaritanspurse.org (such as a fundraising page, another Operation Christmas Child item, or Adopt A Box in the Samaritan’s Purse gift catalog).

Will I receive information or a photo of the child who receives my shoebox?

Unfortunately, we are not able to provide pictures or information about the specific child who receives your shoebox.

Is there a way I can arrange to have my shoeboxes go to different countries rather than the same country?

Because of the logistics involved in collecting, processing, and distributing millions of shoebox gifts to over 100 countries each year, we are unable to pre-assign certain shoeboxes for specific countries.

Can I follow my shoebox through Build A Shoebox Online?

Yes, shoebox gifts built online automatically will be tracked through Follow Your Box. Samaritan’s Purse will send a link via the Follow Your Box look-up tool to the email address associated with your donation. Many of the shoebox gifts built online are delivered to hard-to-reach areas.

Follow Your Box Look-Up Tool

The Follow Your Box look-up tool only listed one country destination, but I packed multiple shoeboxes. Where did the rest of my boxes go?

The Follow Your Box look-up tool will list the countries where your shoeboxes were shipped but will not display where each shoebox was shipped or how many of your shoeboxes were shipped to each country.

Why are my shoeboxes not showing up in the look-up tool?

If you looked up your shoeboxes using an email address instead of your tracking number, make sure that the email address is the same one you used when making your Follow Your Box donation. If your label gets ripped or separated from the shoebox while it’s being transported, it may prevent us from tracking your gift.

Why did the look-up tool indicate that my shoebox gift was sent to a hard-to-reach country and not a specific country?

For the safety of our ministry partners and local believers living in some hard-to-reach areas, we cannot disclose the names of these countries. Some countries are hard-to-reach because they are experiencing a form of conflict that complicates the delivery of shipments.

Why can’t I see where my previous years’ boxes where shipped in the new look-up tool?

The Follow Your Box look-up tool references the email address you entered when you completed this year’s Follow Your Box donation. If you used a different email address to Follow Your Box in previous years, enter in that email address in the look-up tool’s search function.

Why does it show that my shoebox has been scanned but not that it has been shipped?

The Follow Your Box label is scanned during processing in mid-November through mid-December. Most shoeboxes are shipped immediately after processing, but some shipments may be delayed by customs procedures. The country destination of your gift will display in the Follow Your Box look-up tool as soon as its shipment has been confirmed. Shoebox outreach events typically occur from late December through mid-year as National Leadership Teams and local believers coordinate shoebox distributions in communities they have identified.

The look-up tool indicated that my shoeboxes were shipped in December. How did this happen so quickly?

Shoeboxes are scanned when they are processed in mid-November through mid-December. Most of them are then shipped out immediately. This does not mean they have arrived yet, simply that the shipping container is on its way to the country destination.

Shoebox Drop Off

Where should I take my packed shoebox gift?

We have drop-off locations around the United States during National Collection Week, the third week in November each year. Find the location nearest to you here.

Do you accept shoebox gifts year-round or just in November?

We do accept shoebox gifts at our headquarters year-round. They can be mailed to Samaritan’s Purse, 801 Bamboo Road, Boone, NC, 28607. We also hear of many churches, families, and groups who collect items monthly. It’s good for each shoebox to contain at least one “wow” item, such as a doll or soccer ball, as well as other fun toys, hygiene items, and school supplies. If you make your own year-round packing list, be sure to include a mixture of these items, as well as one month for collecting the suggested $9 per box donation. Here is our suggestion of monthly items for those who would like to pack year-round:

  • January – Hats, Gloves & Scarves
  • February – Dental Hygiene Items
  • March – Quality Crafts
  • April – Stuffed Animals
  • May – Hygiene items
  • June – Toys
  • July – Clothing Items
  • August – School Supplies
  • September – Games
  • October – Letter & Photo
  • November – $9 Donation
  • December – Prayer

To learn more about year-round packing and other fun tips, click here.

Build a Shoebox Online

What is Build a Shoebox Online?

You can still help share God’s love with children around the world even if you don’t have a way to shop for and pack an Operation Christmas Child shoebox gift. With a few clicks of your mouse or swipes on your touchscreen, you can build a shoebox online. Make it your own by choosing from a list of gifts, and adding a personal letter and photo. We’ll pack your shoebox and send it for you, for a suggested donation of just $25. You can access Build a Shoebox Online here.

Can I follow my shoebox gift if I build it online?

Shoebox gifts can be built online here. We will automatically send a Follow Your Box notification to the email address associated with the donation. Many of our shoebox gifts built online are delivered to sensitive countries or hard to reach areas.

Can I choose which country my shoebox gift will go to?

No, there is no way for us to designate the specific country to which the boxes will be sent.

Evangelism & Discipleship

The Greatest Gift

What is The Greatest Gift?

This Gospel booklet available in more than 75 languages is given out with shoebox gifts around the world. With the Apostle John as narrator, the booklet shares 11 Scripture stories and invites children to follow Christ.

The Greatest Journey Around the World

What is The Greatest Journey?

The Greatest Journey is a discipleship experience offered by local churches to many of the children who receive shoebox gifts. The 12-lesson program introduces boys and girls to salvation through faith in Christ and encourages them to grow as faithful followers. This connects children to local churches who can, through discipling relationships, teach and nurture the children in faith.

How can I participate?

The Greatest Journey is an investment not only in children, but also in the teachers and the local churches that can learn, grow, and continue to serve Christ with the momentum that is gained through the program. It takes $6 to provide a child the opportunity to participate in The Greatest Journey and receive discipleship materials, including a certificate and New Testament in their language. You can support The Greatest Journey here.

The Greatest Journey in the U.S.

Can I offer The Greatest Journey in my U.S. city?

Yes. Discover this exciting opportunity to teach children about what happens after their shoebox gifts are delivered. They, too, can learn how to follow Christ and share Him with others like boys and girls all around the world. Learn more here.

What age should participate?

Although the material can be used for any age, we have found that 6-12 year olds receive the most benefit.

When should we start?

The Greatest Journey is a 12-lesson program that is typically implemented one lesson per week. You can start your discipleship program any time that works best for your schedule. One good option is starting in the fall, leading up to a graduation celebration during National Collection Week, the third week of November.

How long does it take to receive materials?

Please allow two to three weeks for material delivery.

How long does teacher training take?

We suggest you allow two hours to complete the training. The online training video walks you through different aspects of the discipleship materials and how to prepare for The Greatest Journey.

What is a kick-off event?

A kick-off event will help children experience a shoebox gift distribution similar to distributions in other countries. But there’s a twist. During the event, you’ll give children an empty shoebox and ask them to bring it back at the end of The Greatest Journey—filled with gift items to send to a child overseas. Children will have an opportunity to reach out to children in need and participate in the spread of the Gospel around the world.

Why should I host a graduation ceremony?

The Greatest Journey graduation ceremony is the perfect opportunity for children to share with your entire congregation what they learned during the discipleship program. Your congregation will be inspired to see the next generation live for God’s glory and give selflessly so that others have an opportunity to hear the Gospel.

What is the student to teacher ratio?

We suggest at least one teacher per 10 students so that teachers have more opportunities to engage with their students.

Serving with OCC

Processing Center Volunteer

How can I move through check-in quickly?

Groups that complete online waivers for all members before arriving at the processing center earn a FAST PASS to expedite the check-in process. Every member of the group must be in attendance in order to qualify for the FAST PASS. For more information about the FAST PASS, see the next FAQ section.

Can I update my reservation?

You can manage your reservation at occvolunteersignup.com. If your group size decreases, it is critical to the operation of the processing center that you notify us so these spaces may be made available to volunteers on our waiting list. To increase your group size, check availability at occvolunteersignup.com.

What are the roles at a processing center?

Every volunteer in the processing center plays an important role in the ministry of Operation Christmas Child, ensuring the integrity and successful delivery of the gifts. Volunteers in the processing center form teams and perform all the tasks necessary to process the shoeboxes at one location. Teams are responsible for removing financial contributions from the shoeboxes, inspecting the gifts, sorting inappropriate items, working with filler items, separating boxes by age and gender, and boxing shoeboxes in designated cartons. Due to the fast-paced environment of the warehouse and changing needs, you may be asked to do different tasks. We appreciate your flexibility.

Are there employment opportunities? What are the dates of operation?

Processing begins Tuesday, November 21, 2017, and continues through December 16, 2017. The hours are 9 a.m. to 10 p.m., Monday through Saturday, except for Thanksgiving Day when the processing centers will be closed.

Can any age volunteer?

All volunteers must be at least 13 years of age, regardless of a student’s grade level. Due to the warehouse environment, we can allow no exceptions to this age requirement. At least one chaperone for every four youth is required (youth volunteers include any volunteers between the ages of 13-17). The primary responsibility of a chaperone is to ensure the safety and appropriate behavior of your youth. For the safety of all volunteers in the warehouse, processing center staff reserve the right to ask any group not acting in accordance with safety procedures and outlined policies to leave the building at any time.

What if my child is too young to volunteer?

Children under the age of 13 are not able to volunteer in a Processing Center; however, tours are available throughout the season when families with children under 13 or individuals who want to know more about the project can come to the processing center. The tours help people learn about the journey of a shoebox, what we do at the warehouse, and how they can pray for children receiving boxes. Please contact your local processing center to register for a tour, offered Tuesdays, Thursdays, and Saturdays at select times.

What is the address of the processing centers?

The locations of our processing centers vary year-to-year, depending on warehouse availability. Address information will be added here once secured.

  • Atlanta: 425 Horizon Drive, Suwannee, GA 30024
  • Boone: 801 Bamboo Road, Boone, NC 28607
  • Baltimore: 8700 Robert Fulton Drive, Columbia, MD 21046
  • Charlotte: 7100 Forest Point Boulevard, Charlotte, NC 28217
  • Colorado: 10000 E. 45th Avenue, Denver, CO 80238
  • Dallas/Fort Worth: 4265 Trade Center Drive, Grapevine, TX 76051
  • Minneapolis: 21673 Cedar Ave. South, Lakeville, MN 55044
  • Southern California: 1560 E. 6th Street, Corona, CA 92879

Please join us in prayer as we search for and secure Processing Center warehouses in the remaining areas.

What should I wear to the processing centers?

Our processing centers are set up in warehouses, so please make proper provisions to be comfortably and appropriately dressed for this environment. It is best to be prepared with closed-toe shoes appropriate for standing for long periods, and warm, layered, casual clothes as the temperature inside can vary. Breaks are available as needed.

Can I bring food for my group?

You are welcome to take breaks as needed during your time with us. A break area in the processing center has vending machines and space to store your meals and snacks. Ice is not provided; however, you may bring your own coolers. All food and drinks must remain inside the break area. Please be advised that tobacco products are prohibited on the property.

What if the day I’d like to serve is full?

First, join the waiting list for your preferred time, then search for other options available. We typically have the most open time slots during the week and in the evenings. After that, check back throughout the season—time slots open regularly as registered group sizes decrease.

Fast Pass

What is a FAST PASS?

A FAST PASS allows your group to expedite check in at the Processing Center and provides each group member with a printed name tag.

How can I qualify for a FAST PASS?

There are two qualifiers for a FAST PASS:

  1. Every member in a group must complete their online waiver before arriving at a Processing Center.
  2. A group size must match the number of reserved spots. If a reservation is for 10 spots, all 10 members must show up to be eligible for a FAST PASS. If a member is unable to attend, the reservation must be updated to reflect the new group size.

How can I update my reservation?

Reservations can be updated at www.occvolunteersignup.com.

When is the last date I can update my reservation?

Reservations can be updated any time before your selected date and time. You can even update your reservation before you leave for the Processing Center. If your group size decreases, it is critical to the operation of the Processing Center that you notify us so these spaces may be made available to volunteers on our waiting list. To increase your group size, check availability at www.occvolunteersignup.com.

Where do I find the waiver forms?

When Volunteer Coordinators invite group members to join a reservation, an email is sent to each group member with a link that will guide them through submitting their waiver. In order for your group to qualify for a FAST PASS, all group members must complete their online waiver.

How do I use my FAST PASS?

Volunteer Coordinators will receive an email with a QR Code when they have qualified for a FAST PASS. When your group arrives at the Processing Center, there will be a priority line where you can scan your QR Code and go straight to orientation.

Volunteer Year-Round

How can I serve with Operation Christmas Child in my area?

Dedicated volunteers work year-round to promote and pray for Operation Christmas Child. Starting in September, people can sign up to volunteer at processing centers as well. Check out our long-term and short-term volunteer opportunities pages. We also have a resource page full of ideas and materials that will help you, your family, church, business, or community center get involved in Operation Christmas Child.

Have questions or suggestions? Email occinfo@samaritan.org

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